We want you to feel confident before you pay. That is why every new customer can request a free 24-hour trial first. This Refund Policy explains when you can get your money back and how to ask for it.
In short: test the service with the free trial before buying. If a genuine technical problem on our side cannot be fixed after you paid, you can request a refund within 7 days of activation.
1. Try before you buy
Message us on WhatsApp to request a free trial of up to 24 hours. Use it to check that the channels you care about work on your device and with your internet provider. Because a trial is available, we ask that you complete it and confirm you are happy before paying for a plan.
2. When you are eligible for a refund
You may request a full or partial refund, at our reasonable discretion, if:
- The service you paid for could not be activated within 48 hours of us confirming your payment, and we could not fix it
- A technical fault on our side stops the service from working properly, and our support team was unable to resolve it within a reasonable time after you reported it (normally 3 days)
- You were charged twice for the same plan, or paid an incorrect amount because of our error
- The plan you received is materially different from what was confirmed with you in writing before payment
The request must be made within 7 days of activation. For duplicate or incorrect charges, please contact us as soon as you notice them.
3. When a refund is not available
- You changed your mind after the trial or after the service was activated and working
- You did not use the free trial, and the problem relates to something a trial would have shown, such as device compatibility
- Problems caused by your device, your IPTV player app, your Wi-Fi or router, or your internet provider (including slow speeds, data caps or blocked connections)
- Temporary buffering, channel changes or short outages that we resolve during normal support
- Accounts suspended or ended for breach of our Terms & Conditions, including sharing or reselling access
- Requests made more than 7 days after activation, and renewal or extension plans already used
- Individual programmes, matches or events that are not shown, as programming is decided by the broadcasters
4. Fixing problems first
Most streaming problems are solved with a quick change to your app settings, a refreshed playlist, or a different player app. Before requesting a refund, please contact our support on WhatsApp so we can help you get the service working. Support is available around the clock, and in many cases we can solve the issue within minutes. If we cannot, we will move your request to a refund review.
5. How to request a refund
- Message us on WhatsApp at +92 330 1033331, or use the Contact page
- Include your name, the WhatsApp number used for the order, the plan purchased, the date of payment and your payment reference or screenshot
- Describe the problem and, if possible, the steps you have already tried
We will acknowledge your request quickly and review it within 3 to 5 business days. If it is approved, the refund is sent to the same payment method you used (Easypaisa, bank account or PayPal) or, where that is not possible, by another method we agree with you. Processing times depend on your bank or payment provider and can take several extra business days. Any fees charged by the payment provider may not be recoverable.
6. Cancellation
Plans are prepaid for a fixed period and do not renew automatically, so there is nothing to cancel. You will only be charged again if you choose to buy a new plan.
7. Changes to this policy
We may update this Refund Policy from time to time. The version that applies to you is the one published on this page when you paid. For any question about a specific order, please contact us.